Privacy

Trust-focused: "Your Trust is Our Priority

Privacy Policy

1. Introduction

This Escrow Policy outlines how the platform (“we”, “our”, “the Company”) manages secure transactions between buyers and sellers using our escrow service. By using our escrow system, all users agree to comply with the rules in this policy and the Terms & Conditions.

The purpose of escrow is to provide security, trust, and transparency between both parties during financial transactions.

2. How Escrow Works

  1. Buyer selects an item or service and chooses “Pay with Escrow.”

  2. Buyer deposits funds into the platform’s secure escrow wallet.

  3. Seller is notified and begins delivery of the item or service.

  4. Buyer receives and inspects the delivered goods or service.

  5. Buyer approves the order, and funds are released to the seller.

  6. If the buyer rejects the delivery, a dispute is opened.

  7. The platform mediates and makes a final decision on fund release.

3. Responsibilities of Buyers

  • Verify product or service details before payment.

  • Deposit the exact amount required into escrow.

  • Respond to delivery notifications within the provided inspection window.

  • Open disputes only with valid reasons and supporting evidence.

  • Not to forcefully or illegally bypass escrow.

Failure to complete an inspection within the timeframe may result in automatic release of funds to the seller.

4. Responsibilities of Sellers

  • List accurate and honest information about products or services.

  • Deliver the item/service as agreed once payment is secured in escrow.

  • Provide tracking numbers or proof of completion where applicable.

  • Respond to buyer or platform inquiries promptly.

  • Avoid attempts to request direct payment outside escrow.

Misrepresentation or nondelivery may result in refunds to the buyer or account penalties.

5. Escrow Fees

  • Escrow fees are displayed during checkout and vary by category.

  • Fees may be paid by the buyer, the seller, or split depending on platform settings.

  • Fees are non-refundable, even when a refund or dispute occurs.

6. Inspection & Approval Period

Buyers typically have 24–72 hours (platform-defined) to inspect the delivery.
During this time, the buyer may:

  • Accept the delivery

  • Reject the delivery

  • Request more time

  • Open a dispute

If no action is taken, the system may auto-approve the delivery.

7. Dispute Resolution

A dispute may be opened when:

  • The item is not delivered

  • The item delivered does not match the description

  • Service was not completed as promised

  • There is evidence of fraud or breach of agreement

Resolution Process:

  1. Buyer or seller opens dispute

  2. Both parties submit evidence

  3. Platform reviews all documents, messages, and proofs

  4. A final binding decision is made:

    • Release funds to seller, or

    • Refund buyer

The platform’s decision is final and irreversible.

8. Refunds

Refunds are issued:

  • When a seller fails to deliver

  • When a dispute is resolved in buyer’s favor

  • When a transaction is canceled before delivery

Refunds are processed to the original payment method, wallet, or bank account depending on system rules.

Processing time: 1–5 business days, depending on payment provider.

9. Prohibited Activities

Users may NOT:

  • Circumvent escrow by paying or receiving money outside the platform

  • Engage in fraudulent transactions

  • Use fake identities or stolen accounts

  • Sell illegal, restricted, or prohibited items

  • Open false disputes

  • Manipulate reviews or ratings

Violation can lead to:

  • Account suspension

  • Loss of funds

  • Legal action

10. Limitation of Liability

The platform is not responsible for:

  • Losses caused by user negligence

  • Incorrect information provided by buyers or sellers

  • Delays caused by couriers

  • Bank or payment gateway delays

  • Damages occurring after buyer approval

  • Losses due to force majeure (e.g., natural disasters, network outages)

Our role is to act as a neutral payment mediator, not a seller, buyer, courier, or manufacturer.

11. Termination of Escrow

We may suspend or terminate escrow services if:

  • Fraud is suspected

  • User violates the platform rules

  • User’s identity cannot be verified

  • Illegal activity is detected

  • Required documents are not provided during disputes

We reserve the right to refuse escrow services at our discretion.

12. Amendments to Policy

This Escrow Policy may be updated without prior notice. Continued use of the platform implies acceptance of updated terms.

13. Contact Information

For support or dispute escalation:
Email: support@securelinkescrow.com
Phone: +000 0000 0000
Support Portal: https://securelinkescrow.com/support