Frequently Asked Questions

Escrow is a secure payment process where funds are held by a trusted third party until all transaction conditions are met. Here's how it works:

1. Buyer and seller agree on terms
2. Buyer sends payment to our secure escrow account
3. Seller delivers the asset or service
4. Buyer inspects and approves
5. We release funds to the seller

This protects both parties from fraud and ensures a fair transaction.

Most escrow transactions are completed within 3-5 business days. The timeline depends on:

• Payment method: Bank transfers (1-2 days), Credit cards (instant)
• Asset type: Digital goods (faster), Physical items (shipping time)
• Verification: Additional checks for high-value items
• Inspection period: Buyer's review time (typically 1-3 days)

Real-time tracking is available for all transactions.

We support a wide range of transactions including:

Note: Some restrictions apply to certain industries. Contact us for specific cases.

Your funds are protected through multiple layers of security:

• FDIC-Insured Accounts: All funds are held in insured bank accounts
• 256-bit SSL Encryption: Bank-level security for all transactions
• Segregated Accounts: Client funds are kept separate from company funds
• Fraud Monitoring: 24/7 automated monitoring for suspicious activity
• Insurance Coverage: Additional insurance for high-value transactions

We've never lost a client's funds since our founding.

Our dispute resolution process is fair and transparent:

1. Initial Review: Both parties submit evidence
2. Mediation: Our specialists work to find a solution
3. Investigation: Detailed review of transaction details
4. Resolution: Fair decision based on evidence
5. Funds Distribution: According to resolution terms

Key points:

• Funds remain in escrow during dispute resolution
• Average resolution time: 3-7 business days
• Legal escalation available for complex cases

Transaction cancellation depends on the current status:

• Before payment: Either party can cancel freely
• After payment, before delivery: Requires mutual agreement
• After delivery: Subject to inspection period terms
• Disputed transactions: Handled through dispute resolution

Cancellation fees may apply:

• No fee if canceled within 1 hour of creation
• 25% fee if canceled after payment but before processing
• Full escrow fee if canceled after processing begins

Yes! We support international transactions in 150+ countries with:

Note: Additional verification and longer processing times may apply to international transactions.